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| Name | Contact Center: From Cost Center to Profit Center |
| Video Uploader | Video From Riccardo Osti |
| Upload Date | This Video Uploaded At 10-10-2019 07:01:31 |
| Video Discription | This week, Riccardo Osti gave a speech on Customer Contact Week in Amsterdam about the use of customer feedback and the need for modern companies to turn customer-centric. In this video, you get a taste of what transpired on the event and the theme surrounding Riccardo's speech. So what does it take to become customer-centric and activate the full potential of the contact centers? Three things: Strategy Technology Customer-centric KPIs #ConsumerCentric #CCWEurope ======================================================= Subscribe to my channel here * https://bit.ly/2VSoXiY Visit our company website * https://www.wonderflow.co/ You can also find me on LinkedIn * https://www.linkedin.com/in/riccardoosti/ Get in touch * hello@wonderflow.co [V_WtkabzUgE] |
| Category | People & Blogs |
| Tags | Riccardo Osti | Consumer Centric | consumer centricity | consumer centric marketing | customer centric business model | consumer centric innovation | consumer centric category management | customer centric | customer centricity | business strategy | customer experience | customer service | customer centric marketing | consumer centric meaning | contact center | contact center msc | contact center catasto | contact center sud | contact center services |
