I purchased the Hero6 after having constant frustrations with my several year old Drift. I needed an upgrade and GoPro is obviously the industry leader.
I want to preface everything here by saying that GoPro customer service is TOP NOTCH. Please read on...
I had secured the curved helmet mount as per the directions as I was going on a family ski trip in February. I was super stoked to use my Hero as I'd read so many good things about it. Well, as 'fate' would have it, something did not work out right with the adhesive. I put my helmet down for a second at the top of a slope, put it back on, and raced down the hill. I have all the goodies with the Hero, including the wrist control (which I find is very functional). At the bottom of the slope, I put my hand on my head, and guess what? NO GOPRO. I thought I had lost it somewhere on the slope.
Well, as it turns out, it never went down the slope with me...it apparently fell off the helmet and was sitting in the snow. Someone turned it in at the top of the slope but I had no idea...I went down the same slope a few times, looking for it...before I started asking around for it. My wife was angry with me as we spent the whole day looking for the Hero...of course, for the cost, I wasn't going to just walk away. Plus, it was my first day on the slopes and I really wanted it for videos, pics, and everything else... To make a really long story short, the camera was brought to the base of the mountain (Keystone Resort in Colorado) and I was able to retrieve it at the end of the day.
This is where GoPro stands out. I was calling them during the day when I got a break and I'm sure they could tell I was both upset and frustrated...after all, I had just spent all this money and I never even got to use it. It'd be easy to say 'this guy is an idiot' at this point, but please remember that I 'cured' the adhesive as per the directions...simply put, something was wrong.
Customer service filed a ticket for me and asked me to continue looking for it...which I did. They were polite, concerned, and helpful. We were all happy when I found it and after a few discussions and emails, Go Pro promptly sent me another curved helmet sticky. In addition, they sent me a hand held 'selfie'...they probably felt bad for me and wanted me to never lose the darn thing again. (of course, I got these when I got home). Lucky for me, I had also purchased a chest mount and I used that the rest of the trip.
That's my story...so, for the rest of the trip I got great videos and pictures. I love my GoPro and I love the company. They care about their customers and stand by them. Very few companies these days do this...it is very much appreciated. Oh, the voice activation is amazing, BTW...I ended up using this over the wrist control by the last day.
Another note: Do NOT buy aftermarket batteries. I did that to save a few bucks and guess what? They worked great when in a room but in the cold, they died almost instantly. When I got home, I returned them and got the GoPro batteries and charger kit...well worth the money. Don't take chances...for a few bucks more, nothing beats quality.
I hope this review has helped a few people make an informed decision. GoPro is a great company with high quality products.
| Brand Name | GoPro |
|---|---|
| Item Weight | 4.2 ounces |
| Product Dimensions | 1.75 x 2.44 x 1.26 inches |
| Item model number | CHDHX-601 |
| Batteries | 1 A batteries required. (included) |
| Is Discontinued By Manufacturer | No |
| Color Name | Black |
| Special Features | Waterproof,Travel |
| Item display height | 12 centimeters |
