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| Name | Storage Hardware Maintenance & Support Services Overview |
| Video Uploader | Video From Reliant Technology |
| Upload Date | This Video Uploaded At 05-06-2015 21:00:32 |
| Video Discription | Storage Hardware Maintenance & Support Services Overview For more information on maintaining your storage, server, or networking hardware, visit https://www.reliant-technology.com or call 1.877.227.0828. Trust Reliant Technology for maintenance support for all your current, end-of-life (EOL), and end-of-service-life (EOSL) storage equipment. Protect your storage assets and your organization’s data with our simple to manage contracts that will save you time and money. --------------------------------------------------------------- Reliant Maintenance & Support Services Some of the challenges that we see on a daily basis with data center managers, is they all have a limited budget that they're dealing with. We're able to cut their maintenance budget, by 30 to 80 percent in most cases. They also deal with the end of life, OEM pressures, where the OEM is not supporting anymore. In our world, we really don't have an end of life. We have brokers worldwide. We bring the parts in, test them, and then we put them out in our forward stocking locations. There's also a concern around software support when leaving the OEM. In that case, we provide the remedial support for the Firmware, for the OS, and also any other software in that environment. It's a very mature product after three or four years, and there really is no more Firmware or OS updates at that point. We help you make that determination. We also provide call-home support to be proactive around your system, so a lot of times you don't even have to call in – we’re already doing that for you, and monitoring it, for all the sites that you might have. If you have multiple sites, we have multiple, forward stocking locations, and actually assign a primary field engineer, to our customer sites, as well as a technical account manager. Reliant is able to provide a comprehensive portfolio of services, and they're really designed around a lifecycle of the post-warranty equipment that goes onto our maintenance plan. Reliant Maintenance Onboarding Process Once your maintenance service agreement has been finalized, our team will work with you to begin the maintenance onboarding process. During this process, we will confirm your system configurations, equipment locations, term, and SLA. Onsite procedures will be reviewed with your assigned field engineer, to ensure a thorough understanding of your environment. Also, we will confirm the sparing requirements that best fit your organization. A welcome package is then created and sent with support phone numbers and procedures for opening a support ticket, should you ever need to. Once we've confirmed all this information, our help desk enters it into your profile for future case creation and resolution. RESOURCES & LINKS: ____________________________________________ Reliant Technology - https://www.Reliant-Technology.com Linkedin: https://www.linkedin.com/company/reliant-technology/ Facebook: https://www.facebook.com/ReliantTechnology Twitter: https://twitter.com/goreliant #Reliant #StorageHardwareMaintenance #SupportServices [WY4xZBGW66M] |
| Category | Science & Technology |
| Tags | storage maintenance | hardware Maintenance | emc maintenance | maintenance | hardware support | emc support | netapp support | netapp maintenance | emc hardware support | netapp hardware support | server maintenance | it support | data center | third party maintenance | it hardware | business technology | information technology | Hardware and network operating system maintenance | third party storage maintenance | what is storage maintenance | storage maintenance provider |
